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30-day Money-back Guarantee

We are so confident that you will be satisfied with Ultradesign's hosting service, that all Ultradesign Web Hosting and Email Service plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, and you are not in violation of our Terms and Conditions, we will fully refund you all hosting fees you have paid for in advance if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services; this includes but is not limited to any database setup fees, Domain Registration fees, SSL certificate fees and Dedicated Server accounts. No refunds are available after 30 days. Any request for cancellation must be received via fax or by regular postal mail, you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated by Ultradesign for violating our Terms of Service or Acceptable Use Policy do not qualify for the 30-day money back guarantee.  For example, if your account is cancelled due to spamming, you will not be given any refund.

Refunds for hosting accounts paid via credit card will be made by refunding the amount to your credit card. Please allow 4 weeks for refunds of cheque or money order payments. Additional processing fees apply for T/T refunds.
Service Level Agreements

SLA for Ultradesign Web Hosting Services

SLA for Ultradesign Email Services

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